Legal
Last updated: October 13, 2026
This privacy policy explains how RoostScan handles information when you use the mobile app, identify chickens, save collections, purchase premium access, sign up for emails, or contact support.
Identification requires an internet connection. When you submit a photo, it is sent to our identification service and processed temporarily by our model to return breed suggestions.
Photos are used only for your identification request. They are not retained in online storage or used to train our model. Temporary handling of the image is necessary to process the request.
Any optional chicken details you provide are sent with your request to help with identification. Avoid including sensitive personal information in photos or notes.
Collections, saved scan photos, scan history, and app preferences are stored locally on your device. These collections are not synchronized to a cloud account.
You can delete saved entries within the app or remove local app data through your device settings. Device backups may contain copies depending on your operating system and backup settings.
Local collection storage is separate from the usage information processed for analytics and other app services.
The app may request camera or photo access for identification and notification permission to send push notifications.
You can manage permissions in your device settings. Denying a permission may limit the associated feature.
Depending on the features you use, your choices, and applicable permissions, we and our service providers may process:
No account registration is required. Identifiers may nevertheless be assigned to provide services and associate related records.
Information is used to provide identification and app features, manage premium access, respond to support requests, maintain security, understand app usage, improve the app, and measure marketing campaigns. It may also be used to deliver notifications and optional email communications.
Where the GDPR applies, processing relies on the relevant legal basis: performance of a contract for requested services, consent for optional marketing and other processing requiring consent, legitimate interests in proportionate support, security, and service improvement where permitted, or legal obligations.
You may withdraw consent or object to processing based on legitimate interests, subject to applicable law. Withdrawal does not affect the lawfulness of earlier processing.
We use external providers for identification infrastructure, payments and subscriptions, notifications and emails, analytics, advertising measurement, and customer support.
Relevant information may be shared with these providers for those purposes. This can include contact details, identifiers, usage information, technical information, subscription records, and support messages.
If you provide an email address, it is saved locally in the app and shared with providers supporting communications and customer management. Messaging and subscription records may be associated to support relevant communications.
Email signup is optional. If you subscribe, we send the communications described during signup, such as chicken care guides, breed discoveries, tips, news, and offers.
You can unsubscribe using the link in marketing emails or request assistance through support. Push notifications can be disabled in your device settings.
Unsubscribing from emails or disabling notifications does not cancel a paid subscription.
We use app events and identifiers to understand usage, improve the app, and measure advertising campaigns.
Where required, this processing is subject to consent and platform permissions. You can manage available permissions in your device settings or contact support about your privacy choices.
When you contact support, we process your message, email address, and relevant customer or technical information to investigate and resolve your request.
In-app support requests may include identifiers, subscription and purchase information, device and app version, and country. Requests may be handled through an external support provider.
Identification photos are processed temporarily and are not retained online. Locally saved photos and collections remain on your device until deleted, subject to your device backup settings.
Other information is retained for as long as necessary for its purpose, including subscription management, communications, support, security, and legal obligations. Retention also depends on applicable provider settings and obligations.
Limited records may be retained after you unsubscribe to respect your opt-out or meet legal obligations. You can request retention information or deletion through support.
We use reasonable technical and organizational measures to protect information. No transmission or storage method is completely secure.
Information may be processed outside your country, including outside the European Economic Area. Where applicable, transfers require lawful safeguards, such as adequacy decisions or Standard Contractual Clauses and any necessary supplementary measures.
You can contact support for information about the safeguards applicable to your data.
Depending on applicable law, you may request access, correction, deletion, restriction, or portability of your personal data. You may also object to certain processing, withdraw consent, and opt out of direct marketing.
To exercise your rights, contact support. We may need information to verify your identity and locate your records. Some rights are subject to legal exceptions.
You may lodge a complaint with your local data protection authority.
Collections stored only on your device cannot be remotely accessed or deleted by us. Manage these records within the app or through your device settings.
Optional premium features are available through the Apple App Store or Google Play. Prices, subscription periods, and trial or introductory terms are displayed before purchase.
Refund requests and eligibility follow the applicable store policies and consumer law. For Apple purchases, use Apple’s refund process. For Google Play purchases, use Google Play’s process or contact support for assistance where applicable.
Refunds are not guaranteed. Nothing in this policy limits your mandatory consumer rights.
Children should not submit personal information without any parent or guardian consent required by applicable law. If you believe a child has provided information without the required consent, contact support so we can investigate.
We may update this policy as our features, practices, or legal requirements change. Updates will appear here with a revised date. Additional notice or consent will be provided where required.
For questions, privacy requests, or other concerns, contact us at support@roostscan.com.